Onsite/Offsite support

"We perfectly match our clients IT support requisites by following a strategic approach"

For our clients, we offers superior Onsite and Offsite support services through a team of seasoned IT professionals and engineers who aid our clients with the tailored IT support which fits the requisites of their business perfectly. We offer onsite, offsite and hybrid support.

We believe that most of the IT problems can be resolved easily if support services are in-place and 24X7 monitoring is being performed. With an objective to give our clients unmatched support, we offer expertise oriented support services. With our specially designed support model, we ensure that the day-to-day operations at our clients' site run smoothly. We ensure that our clients get the quality support for ensuring that the systems run flawlessly, while making sure that all the unanticipated issues are dealt ideally.

We, at ED Tech strive to completely understand each client's specific requisites to help them achieve desired results in a time efficient manner. We support our clients with a broad spectrum of apt IT resources and enable our clients to access to our team of highly skilled professionals without requiring making any long-term commitments.

Our team of IT professionals is comprised of the industry's best, each providing the right expertise required to improve the IT performance at our client's end. With our flexible price plan and scheduling, our clients get the convenience of on-site and off-site IT specialists.

Advantages of our Offsite Model

• Significant savings on cost
• 24 X 7 availability
• Faster response times
• Easy availability of resources and better resource allocation
• We let our clients focus on their core objectives while we emphasize on the designing, development and quality control activities by following a process oriented development model.

Benefits of onsite Model

• Support mission-critical projects
• Moving across the time lines
• Minimized communication gap
• Support for rigid and tough deadlines
• Scalable staff augmentation
• Continuous support availability 24 X 7
• Iterative and open-ended nature of project-scope
• Swift project completion with augmented performance and increase in productivity
• Adept IT professionals
• Highly qualified skilled resources
• Quick access to information and resources pertaining to projects
• Ability to change the requirements and deliverables continuouslyand dynamically

Benefits of our hybrid model

• Best and optimum management of resources
• Highest usage efficiency of resources
• Greater costs benefits and significant cost saving benefits
• All the benefits of offshore delivery model
• Direct interaction and dealings with clients
• Effective communication
• Proper management of all the offsite projects through a single point of contact
• Quick and efficient support for the onsite projects
• Adept and experienced IT professionals
• Faster turnaround time
• Quick access to all the required resources
• Best infrastructure and a reliable team of professionals

The ED Tech team provides the best support services in the above mentioned three ways, from which clients can choose the required support process and structure.

Want to know more? Please feel free to Contact Us